Account Services

FAQs

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FAQs

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  • I need to change the billing address on my account. What do I need to do?

  • Why has my budget billing gone up/down?

  • What is the current price per ccf for gas?

  • What is the price offered by The Member Select Program?

  • Who will be delivering my gas through the Member Select Program?

  • Does the Member Select Program take the place of The Energy Cooperative's Natural Gas Distribution Charge?

  • Does The Energy Cooperative recommend that I enroll in the Member Select Program?

  • How do I enroll in the Member Select Program?

  • Is there a charge to enroll in the Member Selelct Program?

  • If I manage more than one account, can I enroll multiple accounts in the Member Select Program?

  • When is the enrollment deadline for the Member Select Program?

  • Can I cancel my enrollment in the Member Select Program during the term of the contract?

  • Who will I receive my bill from while enrolled in the Member Select Program?

  • Who do I make my payments to while enrolled in the Member Select Program?

  • If I'm on a budget, does the Budget Billing Program still apply while I'm enrolled in the Member Select Program?

  • Who do I call in the event of a billing dispute while enrolled in the Member Select Program?

  • Who do I contact for additional information or questions regarding the Member Select Program?

  • If I move from my current residence to another, will the Member Select contract transfer?

  • What happens at the end of my Member Select contract?

  • Are all member of the Energy Cooperative eligible for the Member Select Program?

  • Do space heaters save money?

  • Where can I find details about the Utility Protection Package you offer to gas customers?

  • Is there a way to opt out of Operation Round Up?

  • Who approves the adjustment of rates?

  • Will you require a deposit if I have had service before and received a refund when I moved?

  • We need to hook the house to the gas line at the street. How do we go about doing that? Do you run the line to the house or do we?

  • How many ccf's are there in a mcf ?

  • How can you caculate what your budget would be?

  • How do I sign up for paperless billing?

  • How can I change the charge card number for automatic payments?

  • What is the "Aid to Const Credit" on my electric statement?

  • How do I get back on Budget Billing?

  • Is there assistance in buying a new electric hot water heater. Ours was bought 10 years ago and LRE gave us assistance.

  • I am asking regarding Ohio energy assistance programs until we get back on our feet.

  • What is the Cool Returns Rebate Program?

  • How do I change my email address

  • I forget my email and password to start paying my account online. How do I reset everything?

  • How much is the propane lock-in rate for this season.

  • Is there a second billing option besides budget billing, offered?

  • I am a Ohio Edison customer now--I have 2 services and they were charging a large Facilities Charge each month plus electric used. Do electric company customers have any choice in their supplier.

  • What did the cooperative do to avoid adjusting the rates?

  • Is this a gas or electric rate adjustment?

  • How much per month will my natural gas bill be adjusted?

  • Does the Energy Cooperative offer energy Audits for a home?

  • How do we set up a budget for electric bill?

  • I paid a deposit two years ago when I began service. When will that either a) be refunded or b) be applied to my account?

  • Does the usage multiplier and tax multiplier vary slightly month to month on my electric bill?

  • How do I change me email address on my current account?

  • How much does it cost for GenerLink?

  • How do I change my Visa account?

  • What affect did the ice storm have on the electric system?

  • What is a cooperative?

  • How do I report an electric outage?

  • What is the Gas Cost Recovery?

  • What do I do when I smell gas?

  • How often do you read our natural gas meter? Is this done manually or by some remote system?

  • High bill questions.

  • Can I use a generator during an electrical outage?

  • When do we get an update on our capital credit balances in our account?

  • Where do you pull your pricing from and is this public information?

  • Do you have line maintenance insurance. Such as when the gas line is leaking out in the yard or leaking at the meter or something goes wrong with the line?

  • Do you have a way to set up automatic monthly payments to be taken automatically and directly out of a bank account?

  • Is there a place on this website where I can submit my monthly propane readings?

  • If I sign up for Automatic Bill Payment, will I still receive a monthly bill so I know how much my bill is?

  • What is Operation Roundup?

  • How do we set up our account on a budget?

  • If I don't pay my bill in full by the due date, will I receive a late fee?

  • How can I get a summary of electricity I used for any calendar year?

  • If I install a geothermal system, is there a reduced kwh charge & or a rebate? Is there a company in the Licking County area that installs these systems?

  • How do I update billing information?

  • What are the recommended settings for the thermostat in the winter?

  • If I pay my bill online, when will you see it on the account?

  • What is the wholesale power cost on my bill?

  • If I paid my bill with a credit card, are there any additional fees?

  • Why is The Energy Cooperative offering the Member Select Program?

  • Is this a consumer discount card or just for pharmacys , etc? Either way, I would like to be considered for the Coop connections benifit card, test program.

  • We just moved into our home this year and we have a fireplace. But we would like to add gas logs to it...does the Energy Coop have a program to install gas logs and add it to the bill like some states do?

  • If I paid a deposit when I first signed up for service, will I eventually get the deposit back if I pay my bill on time?

  • How close can I plant to your electric lines?

  • How can I get a copy of your rules and regulations?

  • How can I change the name on my account? It is currently in the name of my ex-spouce and he/she is no longer living at the residence that my account is associated.

  • What affect did the ice storm have on the electric system?

  • What is the Gas Cost Recovery?

  • What areas do you service?

  • Do you have line maintenance insurance. Such as when the gas line is leaking out in the yard or leaking at the meter or something goes wrong with the line?

  • Scholarship Questions

  • If I install a geothermal system, is there a reduced kwh charge & or a rebate? Is there a company in the Licking County area that installs these systems?

  • How do I update billing information?

  • Will I save money (lower electric rate) if I use my large appliances (washer, dryer, dishwasher) during off-peak hours, say after 9:30pm?

  • What do I do if I filed for bankruptcy and need to place my account in the bankruptcy.

  • When will the natural gas rate adjustment to my bill go into effect?

  • Where on my natural gas bill will I be able to see the adjustment?

  • Why is the Infrastructure Replacement Rider being applied to my natural gas bill?

  • When will the Infrastructure Replacement Rider on my natural gas bill go into effect?

  • Where on my natural gas bill will I be able to see the rider charge?

  • How much will the rider affect my natural gas bill?

  • If I am enrolled in the Member Select program, does the rate adjustment and rider affect my bill?

  • How much per month will my electric bill be adjusted?

  • When will the electric rate adjustment to my bill go into effect?

  • Where on my electric bill will I be able to see the adjustment?

  • Are there any suppliers other than IGS participating in the Member Select program?

  • I am wanting to get a propane tank buried. Do I have to use a specified contractor or can I dig hole myself if they meet your requirements for depth/width & sand backfill.

  • What is the Wholesale Power Cost?