Account Services

Gas Installation Procedures

Natural gas in its original state is odorless, we add an organic compound called mercaptan before the gas is delivered to your community. The compound has a distinctive smell like rotten eggs to alert you to the presence of natural gas escaping in or around your home.

The source of a gas odor could be inside your home from a leak in your house line or appliance connection. It could also be outside from leaks in a service or main line that could come into your home through foundation walls or drain lines.

For Your safety, it's important to know what to do if you smell this distinctive odor and to practice emergency plans. If you smell an odor of gas.

  1. Leave the building immediately. Don't light matches, touch electrical switches or use the phone, including a cell phone.
  2. Call The Energy Cooperative (1-800-255-6815) from a nearby phone. Our employees are on call 24 hours a day to respond to emergencies.
  3. Plan to meet our service person or provide access to your home to inspect your equipment and check for the source of the odor.

Distribution Line Installation Procedures

Main Line Installation Procedures