Account Services

Outage Report

CLICK HERE FOR AN UP-TO-THE-MINUTE ELECTRIC OUTAGE MAP AND OUTAGE COUNT

If you are an electric member of The Energy Cooperative experiencing a power outage, please call our outage reporting service at 1-888-535-5732.  


If you are a natural gas or propane member experiencing a gas emergency, please exit the area and move to a safe distance before placing a call to our control center at 1-800-255-6815.

Do you know which substation serves you? If not, click here for a map.

If you are using a generator we ask that you take a moment to review generator safety by clicking here.

 

Please click here to see our steps to restoring power.

 

The Energy Cooperative offers the following tips for dealing with a power outage:

  • Downed power lines can be extremely dangerous! A downed power line could be energized. To avoid serious injury or even death, stay clear of all downed power lines. Keep others, including your pets, away from the line and do not try to touch, move or repair a downed power line. If you encounter a downed power line, call The Energy Cooperative at 1-888-535-5732.   
  • If utilizing an emergency generator, please take a moment to review generator safety tips. It is very important to operate your generator properly to avoid dangerous backfeeding that could potentially injure you and/or a utility lineworker.  
  • Be extra cautious if you go outside to inspect for damage after a storm. Downed or hanging electrical wires can be hidden by trees or debris and could be live. Never attempt to touch or move downed lines. Keep children and pets away from them.  
  • Make sure you always have a well-stocked home emergency supply kit that includes flashlights, portable radio, extra batteries, a first aid kit, bottled water, non-perishable food and a manual can opener.    

  • Check with elderly or disabled relatives and neighbors to ensure their safety.    
     
  • If you are in need of assistance please call 211 for information on community assistance such as food, water, shelter and cooling stations. If you have an emergency please call 911.  
  • Ensure that your Carbon Monoxide (CO) detectors are working correctly and have fresh batteries. Check your outside fuel exhaust vents, making sure that they are not obstructed. Never use cooking equipment intended for outside use indoors as a heat source or cooking device.  
  • If your water supply could be affected by a power outage (a well-water pump system), fill your bathtub and spare containers with water. Water in the bathtub should be used for sanitation purposes only, not as drinking water. Pouring a pail of water from the tub directly into the bowl can flush a toilet.  
  • During an outage, do not open the refrigerator or freezer door. Food can stay cold in a full refrigerator for up to 24 hours, and in a well-packed freezer for 48 hours (24 hours if it is half-packed). If you have medication that requires refrigeration, check with your pharmacist for guidance on proper storage during an extended outage.  
  • In order to protect against possible voltage irregularities that can occur when power is restored, you should unplug all sensitive electronic equipment, including your TV, stereo, VCR, microwave oven, computer, cordless telephone, answering machine and garage door opener. Be sure to leave one light on, so you will know when power is restored.  
  • Review the process for manually opening an electric garage door.