Account Services

Current News

Call Before You Dig:
If you are planning a landscaping or construction project around your home this spring such as planting trees, shrubs, installing a fence, etc., call the Ohio Utility Protection Service (OUPS) by simply dialing 811 or you can dial 1-800-362-2764 at least two days before you start to dig. Your call will alert us and other utilities of your excavation plans, and will give us the opportunity to mark the approximate location of underground utility lines on your property. This free service can help protect you from personal injury or property damage, and prevents interruption of your Energy Cooperative and other utility services. Be safe – call before you dig.

Right of Way Maintenance:

Keeping the right of way clear around electrical lines helps prevent outages and blinks (a minor disruption in service lasting only a few seconds) by eliminating the possibility of vegetation or tree limbs coming in contact with our electrical lines. Not only do downed lines cause outages, they can also result in severe injury or death. That’s why The Energy Cooperative has always taken a proactive approach to tree trimming and debris clearing in the right-of-way areas surrounding power lines and poles throughout our grid.

Phone Calls:
Remember when phoning our call center at (800) 255-6815, the least amount of “on hold” time is on Tuesday, Wednesday and Thursday from 2:00 p.m. – 5:00 p.m.

Improper Objects on Poles:
All utility poles used by The Energy Cooperative are the property of the cooperative. In accordance with the National Electric Safety Code, and for the safety of both our employees and members, we ask that all utility poles remain clear of any form of signage, privately owned area lights, satellite dishes, antennae, wiring, cables, tacks, nails, bolts, or any other structure. Improper objects found attached to cooperative poles will be removed. We appreciate your cooperation in this matter.