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Frequently Asked Questions
Most Recently Viewed
General
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Do you have line maintenance insurance. Such as when the gas line is leaking out in the yard or leaking at the meter or something goes wrong with the line?
General
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Where do you pull your pricing from and is this public information?
Energy Services
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What is the price offered by The Member Select Program?
Energy Services
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What is the current price per ccf for gas
Energy Services
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Can I cancel my enrollment in the Member Select Program during the term of the contract?
Energy Services
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Does The Energy Cooperative recommend that I enroll in the Member Select Program?
General
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Do space heaters save money?
Most Popular
General
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I need to change the billing address on my account. What do I need to do?
General
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Why has my budget billing gone up?
Energy Services
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Who will be delivering my gas through the Member Select Program?
General
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Does the Member Select Program take the place of The Energy Cooperative's Natural Gas Distribution Charge?
Energy Services
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How do I enroll in the Member Select Program?
Energy Services
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Is there a charge to enroll in the Member Selelct Program?
Energy Services
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If I manage more than one account, can I enroll multiple accounts in the Member Select Program?
Energy Services
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When is the enrollment deadline for the Member Select Program?
Energy Services
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Who will I receive my bill from while enrolled in the Member Select Program?
Energy Services
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Who do I make my payments to while enrolled in the Member Select Program?
Energy Services
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If I'm on a budget, does the Budget Billing Program still apply while I'm enrolled in the Member Select Program?
Energy Services
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Who do I call in the event of a billing dispute while enrolled in the Member Select Program?
Energy Services
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Who do I contact for additional information or questions regarding the Member Select Program?
Energy Services
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If I move from my current residence to another, will the Member Select contract transfer?
Energy Services
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What happens at the end of my Member Select contract, in August, 2009?
Energy Services
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Are all member of the Energy Cooperative eligible for the Member Select Program?
General
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Why is The Energy Cooperative adjusting the rates in April 2009?
General
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Where can I find details about the Utility Protection Package you offer to gas customers?
General
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Is there a way to opt out of Operation Round Up?
General
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Who approves the adjustment of rates?
General
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Will you require a deposit if I have had service before and received a refund when I moved?
Energy Services
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We need to hook the house to the gas line at the street. How do we go about doing that? Do you run the line to the house or do we?
General
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How many ccf's are there in a mcf ?
General
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How can you caculate what your budget would be?
Energy Services
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I am asking regarding Ohio energy assistance programs until we get back on our feet.
Energy Services
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What is the Cool Returns Rebate Program?
General
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How do I change my email address
General
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How much is the propane lock-in rate for this season.
General
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What did the cooperative do to avoid adjusting the rates?
General
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Is this a gas or electric rate adjustment?
General
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How much per month will my natural gas bill be adjusted?
General
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How do I change me email address on my current account?
General
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What affect did the ice storm have on the electric system?
General
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What is a cooperative?
General
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How do I report an electric outage?
General
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What is the Gas Cost Recovery?
General
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What do I do when I smell gas?
Energy Services
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How often do you read our natural gas meter? Is this done manually or by some remote system?
Energy Services
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High bill questions.
General
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Can I use a generator during an electrical outage?
General
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What areas do you service?
General
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When do we get an update on our capital credit balances in our account?
General
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Do you have a way to set up automatic monthly payments to be taken automatically and directly out of a bank account?
General
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Is there a place on this website where I can submit my monthly propane readings?
General
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If I sign up for Automatic Bill Payment, will I still receive a monthly bill so I know how much my bill is?
General
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What is Operation Roundup?
General
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How do we set up our account on a budget?
General
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If I don't pay my bill in full by the due date, will I receive a late fee?
General
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Scholarship Questions
General
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How can I get a summary of electricity I used for calendar year 2006?
Energy Services
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If I install a geothermal system, is there a reduced kwh charge & or a rebate? Is there a company in the Licking County area that installs these systems?
General
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How do I update billing information?
General
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What are the recommended settings for the thermostat in the winter?
General
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If I pay my bill online, when will you see it on the account?
General
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What is the wholesale power cost on my bill?
General
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If I paid my bill with a credit card, are there any additional fees?
Energy Services
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Why is The Energy Cooperative offering the Member Select Program?
General
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Is this a consumer discount card or just for pharmacys , etc? Either way, I would like to be considered for the Coop connections benifit card, test program.
Energy Services
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We just moved into our home this year and we have a fireplace. But we would like to add gas logs to it...does the Energy Coop have a program to install gas logs and add it to the bill like some states do?
General
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If I paid a deposit when I first signed up for service, will I eventually get the deposit back if I pay my bill on time?
General
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What affect did the ice storm have on the electric system?
General
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What is the Gas Cost Recovery?
General
-
What do I do when I smell gas?
Energy Services
-
How often do you read our natural gas meter? Is this done manually or by some remote system?
Energy Services
-
High bill questions.
General
-
Can I use a generator during an electrical outage?
General
-
What areas do you service?
General
-
When do we get an update on our capital credit balances in our account?
General
-
Where do you pull your pricing from and is this public information?
General
-
Do you have line maintenance insurance. Such as when the gas line is leaking out in the yard or leaking at the meter or something goes wrong with the line?
General
-
Do you have a way to set up automatic monthly payments to be taken automatically and directly out of a bank account?
General
-
Is there a place on this website where I can submit my monthly propane readings?
General
-
If I sign up for Automatic Bill Payment, will I still receive a monthly bill so I know how much my bill is?
General
-
What is Operation Roundup?
General
-
How do we set up our account on a budget?
General
-
If I don't pay my bill in full by the due date, will I receive a late fee?
General
-
Scholarship Questions
Energy Services
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If I install a geothermal system, is there a reduced kwh charge & or a rebate? Is there a company in the Licking County area that installs these systems?
General
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How do I update billing information?
General
-
What are the recommended settings for the thermostat in the winter?
General
-
If I pay my bill online, when will you see it on the account?
General
-
What is the wholesale power cost on my bill?
Energy Services
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Will I save money (lower electric rate) if I use my large appliances (washer, dryer, dishwasher) during off-peak hours, say after 9:30pm?
General
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If I paid my bill with a credit card, are there any additional fees?
General
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What do I do if I filed for bankruptcy and need to place my account in the bankruptcy.
General
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When will the natural gas rate adjustment to my bill go into effect?
General
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Where on my natural gas bill will I be able to see the adjustment?
General
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Why is the Infrastructure Replacement Rider being applied to my natural gas bill?
General
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When will the Infrastructure Replacement Rider on my natural gas bill go into effect?
General
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Where on my natural gas bill will I be able to see the rider charge?
General
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How much will the rider affect my natural gas bill?
General
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What is a ccf?
General
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If I am enrolled in the Member Select program, does the rate adjustment and rider affect my bill?
General
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How much per month will my electric bill be adjusted?
General
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When will the electric rate adjustment to my bill go into effect?
General
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Where on my electric bill will I be able to see the adjustment?
Energy Services
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Are there any suppliers other than IGS participating in the Member Select program?
More Questions
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